Terms and Conditions

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Verlamic, LLC Terms and Conditions Agreement

 

Welcome to Verlamic, LLC Mobile Auto Detailing.  Your mobile auto detailing service purchased and booked through www.verlamic.com is subject to the terms and conditions as set out below (the “Agreement”).  Throughout this Agreement, the terms “we”, “us” and “our” refer to Verlamic, LLC. The use of “Customer” in this Agreement refers to you.   By accessing, browsing, shopping and purchasing products and Services through this website, you agree to all of the terms and conditions in this agreement.  Please read them carefully. 

 

Auto Detail Services: By making a purchase using this website you are purchasing mobile auto detail services (“Services”) that will be provided at a location of your choosing by appointment (“Service Appointment").

 

Service Area:  Verlamic, LLC Mobile Auto Detailing serves the Austin area. Any distance more than 15 miles out side of Austin, Tx. may result in an additional charge. Please contact us at detailing@verlamic.com or phone  (512) 964 5224 if you have any questions about our service area.

 

Estimate Process & Deposit:   

  • Based on information you provide regarding your vehicle type and condition, and the Services desired, prior to booking a Service Appointment with Verlamic, LLC, you may have been provided with an initial estimate for the Services via electronic mail.  Please note that the initial estimate is not final, and is subject to adjustment after we have inspected the vehicle in-person.

  • On the date of your Service Appointment, prior to beginning work, we will conduct an in-person inspection prior to beginning any work, which may then lead to an adjusted Final Estimate.

  • We will review any changes to the initial estimate with you and will obtain your approval to any changes to the initial estimate in writing before beginning work on the Final Estimate Form.  You agree that by agreeing to the Final Estimate (and signing the Final Estimate Form) you will be agreeing to receive the Services pursuant to the terms and conditions of this Agreement.

  • A $50 non-refundable deposit is required at the time of booking to reserve your Service Appointment; this deposit will be applied to any final bill.

 

Service Address, Access, and Water:

  • Customer is responsible for providing accurate service address and instructions.  As mapping Services may not be up to date, please provide any special instructions you believe may be needed for us to easily navigate to the service address. The service address must be   clearly marked and visible from the street.

  • Customer must ensure safe and uninterrupted access to the service address, and provide any information needed to access the service address, including but not limited to, gate codes and/or special delivery instructions at the time of purchase. Customer is also responsible for making any arrangements with any applicable security staff prior to the service date.  Failure to provide such access to the service address (including failure to advise of a gate code, add Verlamic as an approved guest, etc) may result in the Services being canceled without a refund of deposit. 

  • Customer is responsible for acquiring any permissions,  permits, and authorizations relating to the provision of mobile detailing service at the service location, including HOA approval, property management approval, city permits, etc. Verlamic, LLC shall not be responsible for any fees, fines or penalties related to the prevision of Services at the service address. 

  • If the Services selected require water, Customer is responsible for providing access to a water source, e.g. spigot, within 75 feet of the area where the service will be provided.  If no water source is available, waterless wash options are available. 

  • When the Services are complete, you will be given an opportunity to perform an inspection before you sign the Final Estimate Form to signify acceptance of the Services, that the Services have been completed to your satisfaction, that no new damage is present, and no personal property items are missing. 

  • The Customer is expected to be present at the beginning and end of the Service Appointment. Presence during the Services is at the Customer’s own risk - high water pressure, loud noise, and detergents/cleaning chemicals are used during the Services.  Customer is responsible for securing any pets to prevent ingestion of cleaning products which may be present during the Services.

 

Expected Results: Many variables with respect to the care and maintenance over the life of a vehicle can effect what results are achievable through interior and exterior auto detail services, including but not limited to, the amount of use and soil, sun exposure, extreme heat/cold exposure, prior detailing or lack thereof, and quality of paint and materials.  Our Services will improve the appearance of your vehicle; however Verlamic, LLC cannot guaranty that its Services will restore your vehicle’s interior or exterior to a just off the assembly line finish or to be 100% flaw free. 

 

Personal Property:   Please remove all personal property from the vehicle being detailed prior to your Service Appointment, e.g. papers, toys, shopping bags, car seats, etc.  Verlamic, LLC is not responsible for the loss of or damage to any personal property due to any cause, including the Services, that are left in your vehicle at the time of Service. 

 

Vehicle Damage:  Customer is responsible for notifying Verlamic, LLC of any items that are fragile, no longer functional, or are otherwise damaged on the interior or exterior of the vehicle prior to the beginning the Services.  We will endeavor to take special care with any areas pointed out by the Customer  that are fragile or have pre-existing damage while performing the Services; however, Verlamic, LLC shall not be responsible for any pre-existing or additional damage to the Vehicle that occurs during the Services.     

 

Vehicle Battery:  During the Service, the vehicle doors will remain open to clean the interior which could cause the vehicle’s battery to drain.  Verlamic, LLC shall not be reasonable for any damage to the vehicles battery, including but not limited to, battery replacement, towing and/or other repair fees.     

 

Rescheduling Service Appointments:  

  • Customer may reschedule the Service Appointment at any time prior to the appointment time and prior to Verlamic, LLC arriving at the service address at the appointment time.

  • Verlamic, LLC reserves the right to reschedule any Service Appointment at its discretion for reasons including, but not limited to, inclement weather and staffing contingencies.  If rescheduled at Verlamic, LLC’s discretion the Customer shall have the option to reschedule at mutually agreed upon date and time utilizing the same deposit or cancel the service with a full refund of the deposit.

 

Cancellation of Service Appointments:  The Customer may cancel the Service Appointment at any time.  The deposit shall be handled as follows in the event of a Customer cancellation: 

  • If the cancellation is made by the Customer with 48 hours’ (or more) notice prior to the appointment, the deposit [RMM7] paid will be refunded to the Customer.     

  • If the cancellation is made by the Customer with less than 48 hours’ notice prior to the appointment and it is not rescheduled at the time of cancellation, the deposit paid will not be refunded. 

  • Customer Cancellations must be done via email ([insert email]) or phone  (xxx)xxx-xxxx.

  • If Verlamic, LLC arrives at the service address at the scheduled appointment time and the Customer is not present (no show) or for any reason decides to not to have the Service provided, including due to changes in the initial estimate, the Service Appointment will be deemed cancelled by the Customer and any deposit paid shall not be refunded.   

  • Verlamic, LLC reserves the right to cancel any Service Appointment for any reason at any time.  Should such cancellation by Verlamic, LLC  occur, notice will be provided to the email address associated with the order and a full refund will be made. 

 

Disclaimer of Warranties:  The Services are provided “as is” and without warranty of any kind.  Verlamic, LLC disclaims any warranty of merchantability or fitness for any particular use or purpose, either express or implied.  There is no warranty or representation that the Services are fit for Customer’s particular intended use, or that they are free of latent defects.  Verlamic, LLC shall not be responsible to Customer or any third party for any loss, damage or injury resulting from, or in any way attributable to the Services.  Verlamic, LLC shall not be responsible for any defect or failure unknown to Verlamic, LLC. 

Indemnification, Hold Harmless & Limitation of Liability: Customer will take all necessary precautions regarding the Services provided and protect all persons and property from injury or damage.  Customer agrees to indemnify, defend and hold harmless Verlamic, LLC from and against any and all liability, claims, judgements, attorneys’ fees, and costs, of every kind and nature, including but not limited to, injuries or death to persons and damage to property arising out of the Services, except for claims or litigation arising through the sole negligence or willful misconduct of Verlamic, LLC.   Under no circumstances will Verlamic, LLC’s obligation or liability under this Agreement exceed the total Service fee paid under this Agreement as reflected on the Final Estimate Form.  Additionally, under no circumstances will Verlamic, LLC be liable for any loss of use, data, business, goodwill, reputation, or revenue, and/or any consequential, incidental, special or punitive damages or other direct or indirect losses of any kind. 

 

Assumption of Risk/Release of Liability:  Customer is fully aware and acknowledges there is a risk of injury or damage arising out of the Services to be provided and hereby elects to voluntarily enter into this agreement and assume all of the above risks of injury or damage.  Customer understands and agrees that the vehicle receiving the Services will be cleaned at Customer’s own risk and it must be able to withstand normal cleaning  processes.  Customer agrees to release and discharge Verlamic, LLC from any and all responsibility or liability arising out of the provision of the Service(s). Customer further agrees to waive, release and discharge any and call claims for injury or damage against Verlamic, LLC that Customer may otherwise be entitled to assert. Further, any refusal to sign the Final Estimate Form at the completion of the Services shall not have any effect on the Customer’s obligations and releases of Verlamic, LCC under this agreement.

 

Dispute Resolution:  Subject to applicable law, you agree to (i) give up your right to litigate any claims that may arise hereunder in court or before a jury; and (ii) your right to consolidate any claim and/or participate in any class-action claim that may arise hereunder in any manner or forum. Instead, any claim, dispute, or controversy of any kind or nature arising hereunder which cannot be amicably resolved by us shall be solely and finally settled by arbitration administered by the American Arbitration Association in accordance with its commercial arbitration rules. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitration shall take place before a panel of three arbitrators sitting in Travis County, Texas. The language of the arbitration shall be English. The arbitrators will be bound to adjudicate all disputes in accordance with the laws of the State of Texas. The decision of the arbitrator(s) shall be in writing with written findings of fact and shall be final and binding on the parties. Verlamic, LLC shall bear all of its own costs, as well as your reasonable outside attorneys’ fees, actually incurred in connection with any such arbitration proceedings; provided, however, that if we are the prevailing party, we shall be entitled to reimbursement for those amounts that were expended on your behalf. With respect to any arbitration hereunder, as stated above, you hereby expressly waive any right to consolidate any claim and/or participate in any class-action claim of any kind or nature. This section provides your sole recourse for the settlement of any disputes arising out of, in connection with, or related to these Terms. If any provision of this clause is found unenforceable, such unenforceable provision will be removed and the remaining terms will be enforced.

By selecting “I Agree” and proceeding to the Payment/Checkout Page, you represent, warrant and agree, you are of the legal age to enter a binding agreement and that you agree to be legally bound to the terms above regarding your mobile detail service and have the authority to enter this Agreement.